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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
70%
Recomendar este hotel

Valoración general

3.8

en base a 920 opiniones
70%
Recomendar este hotel

Ratings Breakdown

920opiniones

  • 5 Estrellas
    389
  • 4 Estrellas
    221
  • 3 Estrellas
    112
  • 2 Estrellas
    91
  • 1 Estrellas
    107

Don't Stay Here

By

17 diciembre 2019

Didn't have room for this tid bit on the other part of the review because I ran out of characters.... PUT LIDS ON YOUR TOILETS. Believe it or not, people have to transfer solid waste from their bodies into those structures. Unfortunately, not everything always makes it down. This can leave a not so pleasant odor wafting up from the porcelain throne. Had they had lids, the smell may have been trapped where I wouldn't have to smell it when I shaved, brushed my teeth, showered or ANYTHING ELSE IN THE BATHROOM. It wasn't a bathroom, it was a public restroom in my hotel room. My other review already discussed the horrible staff and other incidents which will prevent me from every staying at this property again. For those potential customers who are reading this, do yourself a favor and find a Holiday Inn Express or other IHG property in the area (probably not the Candlewood next door) or stay at another company's property.

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Great hotel with good amenities

By

16 diciembre 2019

platinumelite

Had a wonderful stay and would stay here again. My family and I were very happy with the room and great breakfast.

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I’ll stay again

By

15 diciembre 2019

Overall a pleasant stay. Clean comfortable room with friendly service from staff.

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Bathroom suggestion

By

15 diciembre 2019

club

The bathroom was rather dark. Need to figure a way to have better lighting in bathroom.

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Convenient off the highway hotel.

By

13 diciembre 2019

platinumelite

As averages go this is below average for IHG hotels that I have stayed in. However, it was still a pleasant stay.

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Good location

By

05 diciembre 2019

club

I had an overall good experience. Upon check in, they didn't have my reservations for two rooms that I booked. The front desk, luckily, had availability and got me a room. It took longer than necessary because she kept leaving me to deal with other people buying products from snack area. Talking to other guest. Rather than just resolving my issue.

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dissappointed

By

03 diciembre 2019

platinumelite

I think this is the first Holiday Inn i have stayed in as an IHG member that didn't supply a complimentary continental breakfast !!! Very very surprised !
This is a game changer for me staying there again.

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Comfortable bed, under renovation

By

25 noviembre 2019

My bed was very comfortable and the room was clean. The hotel is starting renovations, and it will be nice to see some updates made.

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Cold and dirty in Richmond

By

24 noviembre 2019

club

Heater barely worked choice was 50 or 80 anything in the middle it turned itself off, toilet kept running and would overflow, had to be sure to jiggle handle with every flush, hallway stunk like vomit, bathtub was either badly stained or just filthy, I wore flip flops to shower. Rarely was coffee available in the lobby, not a good stay

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stay away....

By

24 noviembre 2019

I'm not even sure this place qualifies as a Holiday Inn? Front desk doesn't know your preferences as a preferred member? Lock on door didn't work. Refrigerator was stuck on ice cold with no way to turn it down. Lights in the bathroom are so dim you can't see yourself in the mirror. Room is just old and needs renovated. I stayed there because it was close to my work requirement...will look for a better place during my next business trip.

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Terrible Experience

By

23 noviembre 2019

club

This hotel is not maintained well, and the carpet in the room had visible stains. We also found hairs in our bed, and the toiletries are scarce compared to other Holiday Inn's.
Also, this particular Holiday Inn has a unique breakfast that wasn't made clear before checking in. The breakfast isn't your typical self-service, it's dine-in with a server (this would be acceptable if the breakfast was decent, but it's your typical Holiday Inn cold eggs and hard bagel). When we sat down at the restaurant, the server said "you've already paid for your breakfast, but I would still appreciate a tip before you leave". Who say's this? And we booked this hotel so we could make our own breakfast and get back on the road quickly, not wait forever to be served. Very disappointing.

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Nothing to brag about

By

23 noviembre 2019

Staff did not greet me as a reward club member. The bed was fine but the pillows were too soft. BREAKFAST IS NOT FREE.

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