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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
90%
Recomendar este hotel

Valoración general

4.3

en base a 498 opiniones
90%
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Ratings Breakdown

498opiniones

  • 5 Estrellas
    258
  • 4 Estrellas
    157
  • 3 Estrellas
    47
  • 2 Estrellas
    23
  • 1 Estrellas
    13

Holiday INN

By

2016 八月 10

club

My stay at the Holiday Inn in Kingstons was lovely the room was clean te bed was comfy

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BREAKFAST

By

2016 八月 02

BREAKFAST IS A VERY IMPORTANT MEAL WHEN YOU ARE SITTING TOGETHER WITH FAMILY MEMBERS YOU ONLY SEE ONCE OR TWICE A YEAR , AS WE HAD BEEN TO A WEDDING THE DAY BEFORE
THE BREAKFAST WAS AWFUL.

Publicado porHotelStaff
2016 八月 06
Dear the seagull, Thank you for your valuable feedback, which gives us an opportunity for improving our services and delivering them consistently. Please accept our apologies for a less favourable experience and I can assure you that corrective steps will be taken in order to deliver great breakfast each time and every time. The Team looks forward in welcoming you back some time soon. Yours Sincerely, Gagan Sharma General Manager
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Holiday INN

By

2016 八月 02

club

Great place to stay, welcoming staff and very helpful

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Noisy Hotel

By

2016 七月 29

club

Traffic noise a problem. .Rooms tight and very warm with no fresh air. Balcony small and again noisy

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nice

By

2016 七月 27

club

good hotel.. A/C works inconsistently .............................................................

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Good location, high quality accommodation and excellent service.

By

2016 七月 26

club

Good location, high quality accommodation and excellent service.

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Always well looked after here

By

2016 七月 26

Great hotel, great staff, always get status recognition

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Midnight (almost) wake up knock at the door!!

By

2016 七月 21

Fast asleep and was awoken at 11.20pm by an insistent knock at the room door and the person on the other side of the door was a member of staff.
Apparently my room was dirty and needed to be cleaned- at 11.20pm!
I informed the member of staff it want dirty and he had woke me from deep slumber.
I then called the reception to explain that someone had just arrived at my room to clean it at this ridiculous time of night.
The person at reception applogisdd profusely and said it was a mistake.
Upon checking out of the hotel the following day I asked to speak to the manager- he/she want available. I explained why I wanted to speak to the manager and was informed that I would receive a telephone call as soon as the manager was free - this never happened and 2 days later I'm still waiting!
My initial thoughts on this bizarre experience was something was very wrong and that a "scam" of some sort was being attempted.
I'm still none the wiser but would appreciate someone from the management calling me to explain why they send room attendants to clean a room at 11.20pm!
For info - the room number was 214.

Publicado porCustomerCare
2016 七月 31
Dear Valued Guest, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the quality of service rendered by one of our housekeeping staff members. We take comments such as these very seriously so I have sent you a private message to discuss this matter further. Again, thank you for the extent of your patience and understanding. We value you as an IHG Rewards Club Gold member. Sincerely, Alvin M. Case Manager IHGService
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Near Kingston town centre

By

2016 七月 13

club

This Holiday Inn provided what I expect from this chain of hotels: no hassles, high standards and reasonably good value for money. I prefer to pay a bit more than a cheaper brand and get quite a lot more for my money and the knowledge that I can relax from any potential irritations.

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Experience

By

2016 七月 12

club

A brilliant experience and recommend the hotel.Can be busy which means the car park can be full.

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Good location. Effecient service

By

2016 七月 09

club

A well located hotel particularly for places such as Hampton Court Palace. The location of the car park about 300 metres away behind industrial units would be somewhat inconvenient dung inclement weather. Standards rooms comfortable though on the small side and the use of mirrors adjacent to the the door to the equally small bathroom was visually disconcerting. The restaurant for dinner was good with excellent level of service although the breakfast was expensive and couldn't be considered value for money unless you were prepared to overeat from the buffet to compensate!

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Convenient for Hampton Court

By

2016 七月 09

club

Great staff, good parking, adequate room. Restaurant menu is in my view a bit limited; one good meal, another not so good. Simple taxi trip to Hampton Court, arranged by helpful receptionist.

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