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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
86%
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Valoración general

4.3

en base a 1405 opiniones
86%
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Ratings Breakdown

1405opiniones

  • 5 Estrellas
    837
  • 4 Estrellas
    323
  • 3 Estrellas
    110
  • 2 Estrellas
    64
  • 1 Estrellas
    71

Thought it would be like the other holiday inn's

By

19 febrero 2020

club

Let's start by saying Having clean rooms should be at the top or every hotels mind. The room smelled musty and old. We had a whole near the ac vent that was not sealed and you could hear people through it. The room itself was not clean there was crumbs on the floor. When I walked in the room I started to sneeze and that's a tall tale that there is either mold or not cleaned ac/dust in the room very allergic to mold which would explain the smell in the room. I got there at 6 dropped my things off and went to a family members party stayed till 3 am at the part came back in the room and started sneezing again. Slept terribly the bed not comfortable at all but when I was getting everything packed as we only stayed the one night I say a bug crawling on the carpet and went under the chair that was in the room and when we meaning my husband and I moved the chair there was chips and garbage and dust under the chair with the bug. It was nasty to be honest and the maid service should be moving things in the room to clean better. All in all the stay was given to us because of what happened but the staff did not look happy when we brought this to their attention. The first lady was like oh sorry to hear that and then told us our total I was like sorry isn't going to cut it then the other lady came and asked what was the problem and we showed her the video and she was like ok.... ok..... ummmm.... ok.... that's not acceptable and then gave us the night. I thank her for that honestly do thank her for that and she said she would talk to the staff but I mean come on it's common sense to move things while you clean.

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Great place to stay

By

19 febrero 2020

Shuttle to downtown was a good amenity.
Courteous staff and just 12 minutes from Port of Palm Beach

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Comfortable bed

By

18 febrero 2020

club

Comfortable bed and good service; clean room and bathroom

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Ok

By

16 febrero 2020

club

What you would expect from a hotel. Bed was really very uncomfortable, which was a huge let down. Excellent customer service! Airport shuttle is very convenient.

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Hotel is scheduled for renovations in May

By

14 febrero 2020

club

The personnel are top notch. The main problem I experienced was a fluke and the minor issues will all be fixed with a renovation which the hotel is preparing for.

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Damp and run down - ready for renovation

By

13 febrero 2020

It's clear that they have stopped putting money into this hotel. Room smelled so damp and it wasn't possible to open window. Breakfast was mediocre but the team serving were really kind and made up for it. My fish tacos at dinner were great! Work space in lobby was good, but there was no hot water to make a cup of tea in the lobby, they only offered one type of coffee which was rate for this hotel.

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Sad place

By

12 febrero 2020

club

Well they are doing a renovation in May so not caring for the property till then. Bugs, fire alarm malfunction 2 days, severely stained carpets, toilet backups....need I go on?
Good location for our needs but will wait till they renovate before going back.

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A great place to stay always, near everthing.

By

11 febrero 2020

A great hotel that will be updated soon. Near everything in West Palm Beach and Palm beach areas. Great staff, rooms are clean and very close to rental car, airport and major roads.
Room still very quiet considering proximity to Route 95.

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Good Hotel

By

08 febrero 2020

platinumelite

Overall it’s a good hotel close to everything .. Easy access to the outlets and the beaches..

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Business

By

07 febrero 2020

Room service for dinner never responded even after I contacted front desk. I finally ordered from pizza hut...room service never called my room.

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Good Experience

By

05 febrero 2020

Overall good experience. The "3 C's" are here- Clean, Comfortable

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Great Stay

By

04 febrero 2020

This hotel is under renovations but still very clean and a nice hotel. Everyone was super nice.

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