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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 320 reviews
90%
Recommend This Property

Ratings Breakdown

320reviews

  • 5 Stars
    222
  • 4 Stars
    59
  • 3 Stars
    18
  • 2 Stars
    8
  • 1 Stars
    13

Great location

By

July 12, 2017

The location of the resort was great, it was within walking distance of everything. The bathroom in the master suite lights did not work and the bed was very hard. For the price it was not what I expected, however it was clean and spacious.

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Beds were very comfortable and Villa was beautiful

By

July 12, 2017

club

We stayed in a four bedroom signature series. It was very upgraded and spacious. We were with our kids and grandkids. We were all able to stay together and there was plenty of room.

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Dirty room

By

July 12, 2017

club

My stay was lousy because of the poor room service and disrespectful behavior I received from the manager when I contacted him about my problems.

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Great Resort

By

July 10, 2017

platinumelite

This is a great Resort to take children as the Water Park is Excellent, The Only issue is that My Grandkids were in a Room above the outside pool. They allow swimming until 12 am. The issue is that its Adult swimming from 11 to 12 am but children are there also. If they were Quiet it would be okay.

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3 days

By

July 09, 2017

platinumelite

Excellent experience and friendly staff. Very close to the main strip.

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Great Stay

By

July 04, 2017

club

We had a great stay very nice hotel close to downtown close to several nature trails. Even though this hotel is downtown it was actually very easy to get in and out

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Smokey mountain resort

By

July 02, 2017

club

The room was spacious and well furnished. My only complaint was that the bed was very hard and uncomfortable. I didn't expect a temperpedic but something more comfortable. The room was clean and staff was pleasant.

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Everything was amazing

By

June 28, 2017

club

Everything was amazing from the staff, room, the resort, location!! We parked our

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Horrific

By

June 16, 2017

Everything was broken and dirty. No management on site. No service available. No amenities available without extra cost.

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Clean rooms great location

By

June 13, 2017

platinumelite

Would highly recommend.Rooms are spacious and the staff is great. They will take the time to explain how to get around

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Clothes Hooks

By

June 03, 2017

Clothes hooks are needed in bathrooms. Master bath needs chair/bench and more storage space.

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EXCELLENT!

By

June 02, 2017

We LOVED our stay at Smoky Mountain Resort!! The staff are always on-hand and very helpful! The view from our balcony was fantastic. I slept the best I have slept in a LONG time, because our room was so incredibly quiet and felt very private. I also love the fact that the resort is located right in the heart of Gatlinburg (we could walk from the hotel to everything on the strip).

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