InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
In accordance with the mandatory evacuations already issued in parts of Texas, many IHG hotels along the projected storm path have closed. We are working diligently to safely reaccommodate guests who have reservations at impacted hotels. Guests can call 1-877-424-2449 to discuss an upcoming reservation.
IHG Rewards Club members with direct bookings are encouraged to call 1-888-211-9874.
For IHG Contact Centers worldwide, visit https://www.ihg.com/hotels/us/en/customer-care/worldwide-reservation-offices
For IHG Rewards Club Customer Care for members, visit https://www.ihg.com/hotels/us/en/customer-care/contact-us
ANA Crowne Plaza Kumamoto New Sky is closed following the earthquake in the Kyushu region, Japan on 14 April.
The hotel is currently not accepting bookings while the damage is being assessed.
Guests with future bookings are advised to contact ANA Crowne Plaza Kumamoto New Sky on +81 (0) 96 354 2111 (9am – 7pm Japan Standard Time).