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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 474 reviews
91%
Recommend This Property

Ratings Breakdown

474reviews

  • 5 Stars
    306
  • 4 Stars
    99
  • 3 Stars
    32
  • 2 Stars
    23
  • 1 Stars
    14

Hard sell tactics

By

November 10, 2017

Check in went fine until sent to get parking pass from folks across the lobby. . These folks are worse than used car salesmen; want to sell you time share and REFUSE to take no for an answer. And you've been sent there to get a parking pass ( which should be done at check in counter. ) Spent 20 minutes and refused their offers five times. Offered $150 to get their briefing and when I refused the man asked if I'd go and then give him the money. The woman was worse; said they were on camera and REQUIRED to do this. Deplorable experience. On check out a lady from Conn was complaining they kept her there for an hour. Again the staff at the check in counter were great, the facilities nice. I talked to the manager and she said she'd "look into it" but obviously it had not changed as the lady complaining at check out arrived the day after we did.

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