The Holiday Inn Warwick Farm was our home for 7 months, from June 2016 to January 2017, as a result of a house fire and as such puts us in the unique position of seeing the staff performing their
duties over an extended period of time. Their conduct, when dealing with guests and other members of the public was always professional, friendly, and efficient.
The first time we walked into the Holiday Inn, our family was in shock. We were covered in soot and smelled like the smoke which had partially engulfed our home that same afternoon. The first person we spoke to at reception was Luke. He was highly efficient in arranging our accommodation for that very important first night. When the soot in my throat got too much and I started some extreme coughing, he quickly got me a drink of water - one of our first indications of the type of service we would receive at the hotel.
The reception staff always greeted guests with a warm smile and sound in their voices. Any query or request my family put to them was always actioned and rectified quickly by them and by the appropriate personnel. Check in and out for individuals or groups also appeared efficient with questions readily answered in a courteous and friendly manner.
The same can also be said of the waitstaff who worked like a well oiled machine even during their busiest periods.
Having the choice of breakfast indoors or sitting on the edge of a “rainforest” was wonderful. The rainforest area was a beautiful and peaceful way to start the day as the morning sun filtered down through the canopy reflecting off the water and the fish. The breakfast was either from the buffet or off the menu. Each option had lovely choices and none of us ever left dissatisfied. The staff always smiled as they came to your table and were always seeing to the satisfaction of guests and replenishing buffet supplies when appropriate.
The dinner crowds in The Warwick, especially on Friday and Saturday nights and in the lead up to Christmas and New Year were always large. The bar and waitstaff were constantly aware of the patrons and the chefs, who were visible, worked consistently without losing their cool in what were some very pressure filled nights. The meals were always of a high standard, thoroughly enjoyable and filling in a relaxed environment. With very recent changes to the menu we will definitely be returning to try the new items listed. In addition, the fine dining experience in Nortons was also wonderful. The staff were very attentive and the meals were excellent. Following a meal experience like this with an after dinner drink in the Library Bar makes for a wonderful evening.
Special mention must be made of a group of people who are usually overlooked: the housekeeping and maintenance staff. These incredibly hardworking people are essential in keeping this hotel looking wonderful. The standard of room maintainence is high with attention to detail and going to bed every night was like falling into a cloud thanks to the beds and pillows. The quilts appear to be sent for cleaning on a regular basis which would explain their lovely clean smell. I was also genuinely surprised, whenever I had to look for a lost shoe or missing section of toy, to see how clean and dust free it was underneath the beds. The complimentary bottles of water left in each room were also a pleasant discovery. The floors and glass in the common and restaurant areas are constantly being cleaned to ensure the hotel literally sparkles for guests and patrons while the guest laundry is always wiped down and machines checked while the adjacent gym feels fresh and always ready for use.
The pool and outdoor area is very relaxing and my family enjoyed spending time in this area both in the Summer and Winter months. Minor/major maintenance problems are attended to quickly and even the carpark has people who ensure that the parking bays are kept clean and clear of man made and natural debris so that guests may park easily.
We would specifically like to thank the reception and breakfast staff as well as the ladies who most frequently cleaned our room. Your attentiveness and interest in our family helped make our stay so special.
Finally, thanks must go to the Manager, Dimitri Karam, for not only ensuring the high standard of staff employed at the hotel but also for making us feel so very welcome and at home during our stay. [Less]