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Really satisfied with my stay at Holiday Inn Morros. The room had an amazing view of the ocean which is one of the commodities I was looking forward to most. Decided to add on the complementary[More] breakfast to my stay and was not disappointed. The food tasted fresh and flavorful. The staff were incredible! Very helpful attending to my ever need from transportation to accommodating when guests came over. The only critique I have is room cleaning service. The day after check in, my room was missed for cleaning and had collected sand on the floor and the sheets were dirty. I felt slightly uncomfortable going to bed that night, but it did not ruin my hotel stay and I would book with Holiday Inn again. Thank you![Less]
Fun in the sun
The hotel was in a great location. The staff was nice, but 99% of them didn’t speak English with was an issue to me. The breakfast food was horrible, I do not recommend eating it. The drinks were[More] good but overpriced. Beautiful sunset views at the pool. But be very careful going to the beach behind the hotel, they harass you once you step off the property[Less]
Todos son super amables, gracias por la cortesía en mi habitación[Less]
Experience in CTG
Was awesome to be in the hotel, attention and services was excelent. People onsite was really gratefull and lovely in anytime and anyplace. It is recommended and will be next place to be choosed for[More] next travels.[Less]
Hotel noche de bodas
El hotel se encuentra ubicado a afuera de la zona turística de la ciudad pero bastante cerca (5 minutos del centro histórico de la ciudad). Las habitaciones son muy buenas y l cama king super[More] cómoda.
Un problema al momento del check in pero nos solucionaron de inmediato. El servicio de desayuno súper completo con varias opciones.[Less]
Realmente es satisfactorio haber tenido la experiencia de hospedaje que se ofrece[Less]
Great hotel/ staff in a wonderful location
Sleep experience, wonderful, clean rooms, great staff. Time by the infinity pool watching the pelicans and frigate birds hover , simple wonderful Ohhh one of their Mojitos, not a bad idea[Less]
Agradecimientos y exaltación por el servicio prestado por INTERCONTINENTAL en la ciudad de Cartagena.[Less]
Nice experience with a few misses
We arrived a little after 2 pm and had to wait until after 5 pm to be able to access the room. We booked the Corner Suite for a week and I requested a high floor. Upon checking, it turned out that we[More] were given the lowest level Corner Suite (7th floor) which faced the air conditioning units on both sides. I requested a room change and eventually we were offered the same type of room on the 10th floor. It took a really long time for them to deliver the luggages. There was not much appreciation of my loyalty as a Spire Ambassador. I recall having plenty of water in the room and the late checkout. I don't think we received anything else, or at least we were not told anything else was availble to us. I usually get nicer treatment in other IC hotels. I found it really bizarre that they asked for payment for the entire stay up front. I respectfully declined, but I was asked again half way through our stay whether I wanted to settle my bill since it was a high balance. It was really unusual. The room itself was nice and spacious. The coffee machine barely worked (drip coffee only...). Breakfast was OK, as well as the food you could order pool side. The gym was adequate but not outstanding. It was too bad the club lounge was only open 6-8 pm. I wish they had it open for breakfast and during the day for soft drinks and espresso. The lady working there was wonderful, probably the best employee experience. Overall, we were happy that we stayed there. If you adjust your expectations a bit and relax, it is a good choice to stay in Cartagena.[Less]