I had two nights here recently, and was pleasantly surprised by the quality and size of the room. Over all I was happy with the service, but faced a few issues. Initially I had issue with the
reservation, and the member of staff I was talking to initially recommended that I stay somewhere else, but only when I questioned her was I able to resolve the issue with the shift manager. Not ideal, but resolved. Similarly, I had issue with my evening meal on the first night, that was a steak requested medium but got char-grilled and uncooked chips. Again I needed to complain, and it was resolved to my satisfaction, but perhaps should not have happened in the 1st place. The last thing that was far from ideal, but not the fault of the staff, was the works outside the main door that meant that the path to the car park was blocked and you now need to go around the block to get to it - not helpful when it's raining!
All of this made it a 4/5* stay for me, as I would not expect the issues I saw, but they were resolved satisfactorily. I would stay here again, and hope for a better experience next time. [Less]