Being a frequent business traveller and having amassed a considerable amount of loyalty points from various hotel chains I am well aware that when it comes to actually utilizing these points the
service one gets can sometimes be substandard. This could not be further from the truth with the Holiday Inn Express Braintree. Don’t get me wrong, this is a ‘budget’ hotel, but what you get for your money (or in my case, points) was absolutely top drawer and any review should always be cognisant to that.
I found the welcome and check-in processes to have literally been one of the nicest and most efficient I have ever experienced be it from a budget hotel or a 5 star luxury joint. I was acknowledged as a rewards member and the lady checking us in engaged with my family and joked with my kids.
The room was 100% agreeable, it’s a budget hotel don’t forget, it was uber clean, bright, airy, everything worked and the bed was very comfortable. The small shower room/toilet were again clean and functional, indeed the shower cubicle itself was very big.
The inclusive Breakfast the next morning, considering the price paid (well points used) was really great. It was hot and tasty and truly the variety was fine. Well, it set me up for day anyhow!
And finally checking out was just as ‘happy’ an experience as upon arrival.
Tell you what… I have stayed in many 5 star hotels around the world that could do with taking a page out of this little treasure of a hotel’s book. Well done Holiday Inn Express Braintree, well done indeed! [Less]