I stayed here for a family wedding as a large number of rooms had been reserved at a reduced rate. When I rang to book the first time, I was told the reduced rate only applied for the first night,
so I didn't book.
I called again a few weeks later having confirmed with the organisers that the reduced rate applied to both nights. I was passed back and forth several times before the booking was made. I asked for an email confirmation which I never received. I called a few days prior to the stay to confirm my booking and was told I didn't have one. Whoever I spoke to then went through many names to see if they were me. What happened to data protection? I was able to identify my mum, cousins etc. Eventually she found a name that "could have been me" but due to a spelling error, they were unsure. So, it may have been me and I had a room booked, or it may not have been me in which case I may not have somewhere to sleep!
We decided it must be me, but I was asked to give my credit card details to secure the room, which I declined to do as I had already given them these when I originally booked. Again, I asked for an email confirmation, checking they had my correct email address. Again, this was never sent to me.
The room itself was clean and the bed was comfy. There was quite a bit of noise from outside at night though. Bar staff were very friendly. Not enough places for everyone to have breakfast though.
So, to summarise, the stay was ok, but the booking process was a nightmare. If it wasn't for the fact that the family were all staying here, I would have booked elsewhere after my experiences trying to book the room. [Less]