Unfortunately our visit was not for a vacation. We booked at the Holiday Inn Express as it seemed like one of the nicer places to stay in the area. Besides our first attempt to check in, we were not
When we initially arrived about 1 pm on Thursday 05/11/17 the gentleman at the counter was very rude and seemed almost bothered by the fact that we wanted to check in early. Mind you I noted it on my reservation that we wanted to check in early. We left at 3 am and drove for 10 hours so we really need our room early. He immediately said no rooms were ready, and when I kindly asked a second time if he could just check in his computer as we were exhausted from our drive and really needed to get some rest before funeral services. He just pointed at the counter and rudely stated that check out was at 11 am and as we could see he was just getting everything prepared and to come back after 3pm. What were we supposed to do for 2 hours? Nevertheless even though my husband suggested we look for other accommodations, we went had lunch and picked up a few items for our children to snack on.
When we came back we were greeted by a completely different individual who was more than happy to help us. He got us all check in and explained the wifi login, breakfast and pool times. He directed us to where we could find our room 314. Top floor just as we requested the room's AC was already on so it was cool when we walked in. Very spacious and clean. When we realized there was no Microwave, the gentleman at the front desk quickly brought it up to us and hooked it up. We were a little bummed that we didn't get to use the pool Thursday night 5/11/17 as there were a lot of motorcyclist using the pool as there drinking area. The next morning when we went to have breakfast and I must say that there food is good. They had sausage, ham, egg white omelets, scrambled eggs and all the other traditional quick breakfast items. Carmen who takes care of the breakfast area was amazing. Greeting us every morning and talking with us. She was very accommodating and making us feel welcomed and even like at home.
Everything went well with our stay and the staff was all very helpful meeting all of our needs and answering questions. They were all a glimmer of sunshine during this difficult time for our family. [Less]