Upon arrival, I requested a room on the top floor as they are quieter. The young man responded "No, your room has already been selected". I had not selected a specific room but I was so surprised by
his abruptness that I said nothing and accepted the assigned room.
He did mention I was a IHG member but they were out of the normal welcome items (don't they know how many rooms/members they have to plan accordingly?) and said I "could grab a water" out of the fridge in the mini-store.
I stay at HIE due to locations and breakfast (what can I say? I like buscuits with sausage gravy) not necessarily for the staff but this guy needs to find another occupation, outside the service industry. [Less]