The hotel was excellent, from amenities and facilities to customer service.
The Convention Center staff was apparently hard to work with for our staff coordinating for the Convention. Also, there
seemed to be something in the air . . . as many of our Convention attendees had apparent allergies and other related symptoms while in the hotel.
Both the Hotel and the Convention Center, but particularly the Convention Center are a little hard to get around - long distances to reach destinations; not convenient or conducive to short timelines between sessions, or for carrying materials from one meeting/conference room to another.
Also, one elevator was out of service the entire time, and the other elevator was a bit slow. If forces many of us to climb the stairs, which was probably good for us! Still, not a great aspect of the customer service presented elsewhere in the hotel (even though that didn't really extend to the Convention Center). [Less]