I stayed at this hotel one night while I waited for the rest of vacation buddies to arrive the next morning. The hotel had a Hertz rental car convention going on so the hotel was very busy. Despite
the number of guests, the hotel shuttle was quick to pick me up at the airport and my check in was quick and painless.
The next morning I had to run an errand before the other friends arrived. I did not have a car and was going to have to walk about 20 minutes each way to take care of my business. The shuttle was already scheduled for an airport pickup, so my only option was to walk or call for a taxi. I started walking and before I had even left the parking lot, I saw a hotel shuttle coming towards me. Amir Hanna, the front office mgr, overheard my discussion and stopped what he was doing and drove me where I needed to go. He was pleasant and so accommodating. He went above and beyond what was expected and made it possible for me to accomplish what I needed and I was back before my friends arrived. As a Spire member at IHG, Amir is one of the reasons that I will continue to stay at your properties. When you travel a lot, the little things make the difference. [Less]