The overall experience at this hotel is excellent.
The staff is especially hospitable. We were welcomed with a warm smile on the night of arrival. The front desk is very efficient and responsive
to our concerns. On the second night of our stay, I was surprised to find my dress shirt in the closet was iron, which I had planned to do myself that night. Besides, it was the first time I got a reply from the housekeeper after I left a "Thank you" note and a tip.
The hotel shuttle travels every 20 min between the hotel and MDW, where a CTA Orange train can be taken. It takes roughly 45-60 min to travel from the hotel to downtown Chicago. It is a great choice if you want to avoid the expensive Chicago hotels.
The facility of the hotel is to some extent old. There is a slight smell of mold in the guest room. The air conditioner was working but cannot be adjusted. The temperature was somewhat too low.
The selection of breakfast was limited comparing to other similar hotels. Besides, all bananas I got in the three-night stay was rotten. [Less]