From initial checkin with Annmara, this visit was excellent and reaffirms why I enjoy revisiting this hotel and recommending it to others so highly. However, I do want to make three comments for
1. When a guest has an extended 16:00 (4 p.m.) check-out, there really is no need for housekeeping staff to awaken by knocking loudly early in the morning! This same thing occurred during my last visit so it is disappointing that Management still does not communicate guest checkout info with housekeeping. It would make operations more efficient -- and pleasant for guests!
2. The final bill was inaccurate. If one stores bottled water in the refrigerator, the automatic sensor apparently creates a charge -- even if one did not consume a minibar item. Knowing this, I stopped by the front desk to avoid later annoyance. Shawna expertly assisted me.
3. Real talent working at the hotel bar. My guest was extremely impressed by world-class skills demonstrated by Portuguese bartender whose wife hails from China. Unfortunate that some visible wiring are held in place in lobby with Duck tape. Detracted from the view where we were seated. Total incongruity with top talent and great property!
In sum, fabulous venue but there is room for improvement! [Less]