Will stay again.
I had a very pleasant stay at this location, however upon checking in I was offered a free drink at the bar or 300 holiday points, I took the drink voucher. My husband and I headed to the bar ordered
our drinks. The bartender needed a book to make the drinks, they were just ok and we figured they were free we won't complain...we were ready to pay the bill so we handed a different bartender our voucher which we clearly had out on the bar and she stated that they were only for beer or wine. First off why wouldn't she tell us and the front staff who offers this should have advised me as well...we have always stayed at IHG hotels and have always been very happy with everything but this being our second time here if we were able to use it the first time we should have been advised that the policy had changed or at least had it posted somewhere in the bar area...for $12.00 a drink I don't expect to have someone make my drink out of a book especially if its on the menu regularly. I did go back and asked them to take the voucher back and that we would take the points. Other than the bar area we were very happy with our stay. [Less]