As a spire member, I think I was expecting a bit more than I received.
The staff, property and overall experience was excellent.
The rate was higher than other IHG in the area, but due to an early
AM flight, and the location to SWF airport, I took a room.
Here was where I was disappointed.
I was given a handicap room -
First I feel guilty as a person that has no need for the rooms features. If someone was to attempt to stay w/ a disability, there is the chance that a room for them would not be available.
Second - there were some dark red/brown stains in the room on the carpet (right beside the edge of the bed (maybe blood)).
Third - there was a flashing light on the ceiling (something that was rather bright, and had a random flickering presence).
Finally, I had to depart by 6am, and the coffee was barely hot - There was no food at 6am (other than dry cereal, yogurt and breads)
Don't take me review as the deciding factor for your stay - This is more of a notice to the hotel management.
My stay was fine, and the room worked, the facilities were great, and again staff was awesome. [Less]