I stay at the Holiday Inn Express in Malone, New York every year and I am never disappointed.
The staff is always helpful from the Front Desk to the Cleaning Staff and everyone has a SMILE for
My Grandchildren love the pool and it is always clean and with fresh towels to use. The maintenance staff checks often on the condition of that area and the cleaning staff actually washes down the walls throughout the hotel.Thus, the fresh smell each time you enter any area in the hotel.!! My 13 and 14 year old grandsons love the computer room - of course! The front desk staff is always helpful and remember my name!
The cafe has a nice variety of foods even though my Granddaughter loves pancakes and the machine was not working properly so the cakes were too thick and to
undercooked to eat. Kenny from maintenance was working on the machine as we left and Shannon from the cafe came to check on us to make sure my 6 year
old Granddaughter was okay ! AMAZING! I was so impressed.
I love to take my Grandchildren to a safe, clean, friendly environment so we can connect and relax. I find that The Holiday Inn Express in Malone, NY fits that request each and every time.
Thank you all for your customer service. It is A .
Clifton Park, NY [Less]