American Airlines screwed us on our reservation to get to Charlotte, NC, after arriving from Germany on another airline - we were on time, could get no help from AA in
getting boarding passes when
machines did not function.
Had to stay in NYC overnight and purchase a new ticket the next morning. Hotel was convenient and easy to get to/from in our crummy situation. Staff were nice, etc. but all we were concerned with was getting a few hours sleep and getting out of town. Served its purpose. [Less]