Tho this hotel does not offer DFW airport shuttle (there are other HIEx which do), this is a wonderful hotel. Staff is great. Husband was ill upon checkin -- Melissa facilitated an extra early
check-in, and kept asking about his status as our stay progressed. Thoughtful.
The hotel is clean and fresh. Well kept. Good job managing by Josh.
Breakfast is usual HiEX fare - and excellent, always! The gal tending the breakfast area goes out of her way to be helpful -- I saw her helping children in a large family where wife wasn't there -- she was just so sweet and I know the husband appreciated her help!
The rooms are HUGE at this hotel - but we do not care for the "European-style" decor in the rooms -- it is stark and feels like a super cheap hotel. No pictures on the walls at all -- carpet is ugly [Less]