Amazing staff/shuttle service/breakfast. Construction annoyances
When entering the property we were a little concerned as there was trash in the parking lot but once we went inside we were greeted with an impeccable "great room" and smiling staff. She got us
checked in within seconds and asked if we were there for the concert that evening and then suggested the shuttle service that they would be running.
Unfortunately, the location is under renovation, so only one elevator was operational, but the wait wasn't as long as one would expect.
The room was spacious. Having an extra sink in the front area along with microwave/fridge was a wonderful touch. With three adults, having an extra sink really came in handy.
We realized quickly that there weren't enough towels and there were no pillows for the fold out couch. Called the front desk and they were knocking on our door in less than 5 minutes. Amazing service. Unfortunately, my guest that was staying on the fold out didn't realize the fold out didn't have sheets until he was ready for sleep and he didn't want to wake the two of us who were already asleep in the beds to get to the service phone and so he just slept on the couch. Considering the extra charge added for more than two people(which I've never received at any other hotel), it would be best to pre-supply these items. It did not affect his enjoyment of his stay however.
Since the hotel is under construction, during daylight hours, there was a great deal of drilling going on. Thankfully it didn't continue into the night.
The sink outside the bathroom lighting was less than poor. It's a fluorescent light that had issues coming on and would flicker constantly. With all the other lights on in the room, my female guest was able to put on her makeup just distressed about the flickering as she's prone to light induced migraines. I'm going to assume they will be replaced during the remodel.
The breakfast was amazing. The best I've ever had in any of my hotel stays. The chef came out and asked us how everything was, especially the new breakfast burritos that he just started trying out the day before. Everything was top notch and always kept full.
We were told during check in that my receipt would be slipped under the hotel door so I could do a quick checkout. We left the room at 10:45 and it still wasn't there so had to wait in line at the front desk so I could get my paperwork.
Overall A-. Honestly, once the construction is done, it'd be hard to not give it a A . [Less]