I understand the need to cut cost, but you do the customer a disservice when you route phone calls away from the front desk of the location we are planning on staying with and divert them to your
third party vendor out of country.
When I call the front desk, I want to talk to a person on site, not half way around the world
If you want to set yourself apart from all other hotel chains, end this practice and allow the staff to talk to the customers that stay with them.
One more thing, you send this survey to my email, you have my profile, yet you keep asking redundant questions for my email and name again, once again, third party doing the work. [Less]