The staff was very helpful. They went out of their way to accommodate us. My Portuguese is not very good, but each day there was at least one staff person who spoke very good English who could assist
us. When needing a taxi, because of the hotel's agreement with the taxi company, we waited maybe a minute or two for the taxi to arrive. The staff in the café were cheerful and seemed happy to see us each day.
Our first room was for seven days. My only compliant was that the chain on the door was broken. We did not ask to switch rooms, as we still had the deadbolt and secured the ironing board crossways to the door. We are certain if we had asked to move to another room, we would have been moved.
Our second stay was for one night. The room assigned to us had a deadbolt that would not slide into the door frame. The front desk clerk immediately brought someone with him to have it fixed. The deadbolt could not be easily fixed so we were moved to another room. We were pleased with our stay. In addition, the desk clerk helped us to order dinner to be delivered on Sunday night and brought us plates and silverware to enjoy our dinner. I regret the clerk's name has slipped from memory. He was of Portuguese descent and spoke very good English. [Less]