Upon check in, the gentleman was "ok" but just seemed not that friendly and wanted to get us checked in.
There have been two ladies there most of the time that we have stayed there and they were
truly customer service! They recalled us staying there. Missed seeing them there.
The two guys in the front just seemed perhaps they were "fill ins" and maybe it was a case of staff shortage. [Less]
Friendly and attentive staff, comfortable and clean suites
Booked for 1 night but due to travel and road advisories needed to stay for 2 additional nights. No Hardship at all!
Restful and quiet when needed but had adequate internet, aquatic and workout
facilities to keep us busy and terrific location for shopping, meals and walks. [Less]
Lovely hotel in a very convenient location, just a short drive to all the sites. Everything is new. Excellent parking. My family were visiting Kelowna on vacation and decided on this hotel because of
the fact that it was only a few months old and its location. The staff were very friendly, the room was clean and well appointed. I especially thought the blinds in the room were a very good system. We will visit here again if we go to Kelowna again. [Less]