I should begin by saying that my family and I did enjoy our experience at your hotel. I stay at Holiday Inns frequently for business as well.
My experience with a front desk
agent, I think his name was Brandon. He was very polite and provided excellent service when I asked to extend our stay a night.
We stayed in the Kids Suite which worked our great for us. The kids enjoyed their own room and bunk beds. My only complaints would be that the room is a little beaten up. The corner moulding was just barely hanging on in the living room area which is easily fixed. As well, the mattresses for the bunk beds are in rough shape. My boy ripped the fitted sheet off in his sleep and when I looked at it the next morning it wasn't very nice.
The last thing to mention was with regards to our housekeeping. When our room was made up they had not made the kids bunk beds. We had to call down and have someone come back up.
I hope these suggestions help.