Nice hotel but...
I recently stayed at the London location while my daughter was having surgery. The hotel was nice, clean and comfortable, but I accidentally left my winter coat in the closet, and when I phoned two
days later I was told it hadn’t been logged in the found items. I still haven’t heard anything 1 1/2 weeks later which tells me the housekeeping staff have found it and someone is wearing it. It makes me glad they weren’t in my room with my things when I wasn’t there. Ruined my good experience completely. [Less]