Overall, our stay was satisfactory. We had some issues with housekeeping and when we brought it to the drsk's atyention, we were "blown off". No apology. No effort to correct things. When we asked
for new towels and coffee - the front desk staff said she was too busy - twice - at 8:30 pm (when there were no other people waiting for help and no ringing telephone) and needed us to come back. It took an hour and a half for her to finally provide us with these items after three trips to the desk. Needless to say, we were slightly annoyed.
The hotel was lacking some basic upkeep - rust on the bottom of doors, some partial updates but not complete, and key card difficulty. It was as if the hotel appeared nice but had minor issues that were simply an annoyance. The price was high for the area. When we arrived - they told us that 8 rooms had flooded and we couldn't get a double queen room. However, they provided us with 2 king rooms at no extra charge. I thought this was great as they could have stuck the 4 of us in one room! Not sure I would recommend this hotel, especially since we stayed in the same hotel in Waterloo 4 months before and had an amazing experience! Would probably choose that one over this if we did it again.,, [Less]