I had a nightmare trip into Shanghai 30 hours of delays, multiple re-routes and when I landed my luggage did not. Needless to say I was exhausted when I checked into the hotel and concerned about my
bag because I did not speak the language. I mentioned this to the man who checked me in and he made a copy of the paper work from the airport. Unexpectedly about an hour later I received a call from the concierge who had followed up with the airport and let me know that he would be following up on this regularly. My bag arrived a day later, and I can't tell you how comforting it was to have the staff follow up on this for me without even asking.
The breakfast was great and everyone I came in contact with was friendly and professional. Finding these beautiful grounds in such a great part of Shanghai is awesome. [Less]