Nice stay... Helpful Staff
I went to China for business/leisure on August 14, 2016.
When I arrived at the hotel, the IHG reservation system was down. The staff did everything to accommodate my problems checking in. They
were friendly, patient, and willing to help as much as they could. Even though it took thirty five minutes to check in (After a 40 hour flight schedule) I was pleased with the hotel.
It is typical of a lot of Holiday Inn Express Hotels. It is fairly new, modernly appointed and very comfortable. The lobby is a little small, but this is an economy hotel. and by those standards it was very good.
There was a fitness center with new equipment and all was very clean and pleasant.
The variety of the breakfast menu was a little sparse if you are an American, however, I did enjoy two over-hard eggs, toast and jam, a couple slices of ham and a roll. The coffee was good. No Juice, however. If you are a Chinese customer (as most of the patrons were) the selection was good. Many traditional Chinese breakfast items to choose from including soups, noodles, rice, Chinese sweet rolls, as well as some other bakery items. All seemed fresh and well prepared.
The biggest plus this hotel has to offer was the staff. They were helpful during a difficult check-in period and were always so kind and wore smiles every time I passed them at the desk or in the hall. I was very impressed by their helpfulness. They even arranged a shuttle to another IHG property for me several days later even though I was not booked at their property.
A local staff member named Michael was instrumental to getting me to my next stop and was so friendly and kind.
I would recommend this property for anyone who is looking for a good night's sleep. It is 10 minutes from the airport (perfect for a layover rest) and even though the facility is thirty minutes from downtown by car, the amenities and helpfulness of the staff more than made up for any deficiencies or location problems. [Less]