Our concierge Arielle was wonderful. Her directions were very helpful and spot on, as was her voluntary assistance with scheduling train travel. We met with Arielle every morning for directions and
assistance. She is a wonderful representation of your hotel. Please give her a raise for excellent customer service.
Breakfast was very nice at this hotel. We were thoughtfully greeted. The food was nicely presented, abundant, and fresh. We enjoyed the fresh breads, pastries, meats, cheeses, and vegetables. The chef who prepared omelets and eggs, pancakes, and French toast was friendly and provided excellent customer service. Even the gentleman refreshing the buffet dishes was friendly and cheerful.
The room was quiet, clean and spacious. We did, however have several room maintenance issues. The bathroom faucet leaked (we had to wrap a wash cloth around it) and we could not call out on the phone. Both were reported but not fixed during the stay. [Less]