This is my favorite hotel in the world because of the amazing staff. I was welcomed by name by the van driver (Melqui) and the doorman (Oscar). Oscar was so happy to see me again that he even gave
me a quick hug. The whole hotel is wonderful because of the personable, friendly and efficient staff. But here's the amazing thing. I put cash in my room safe for safety. But over 24 hours AFTER I checked out of the hotel, I gasped in shock remembering that I had never removed the cash from my safe before I checked out. I was hours away when I called the hotel. The operator remembered who I am. She transferred me to the night manager, and she also remembered me. I told her that I had accidentally left nine $100 US Bills in my safe. She said she had NOT heard about this from hotel staff, but that she'd quickly call me back. When she called back a few minutes later, she said that they did not find $900 in my safe (as I had said) but that they in fact found over $1500 in my safe. I returned to the hotel five days later and they gave me back my cash with gratitude. Amazing!
Such honesty and integrity. [Less]