Hotel is great but service needs to be ramped up.
We entered and departed the main door a number of times, most times there was no doorman to meet, greet and welcome.
Front desk was professional
but very cold - no
warmth, no feeling that they were glad to see us. A welcome drink of juice or such would be a nice touch as many 5 star properties offer.
Service by pool at night was very unprofessional, waitress was ok but lacked the professionalsm that
one would expect of a 5 star property.
Food at breakfast was a bit disappointing, the offerings of bread lacked any real quality offerings
which was surprising for a 5 star property. [Less]