I had stayed at Hualuxe Haikou before, so I was curious how Hualuxe Nanchang would fare. I was not disappointed.
In Nanchang, the lobby and check-in are on the 39th floor. There, there are
terrific views of the city, with a 3-story-high atrium and glass windows stretching from the floor to the ceiling.
They recognized my Spire Elite status at check-in and provided me with my welcome amenities. I was also offered free afternoon tea and free breakfast the following morning.
Although it was close to the end of tea time, they prepared a set for me anyway. It was actually a very generous serving, enough for 2 persons.
The first thing I saw when I got to my room was a long, HANDWRITTEN note thanking me for my loyalty and for choosing Hualuxe. I stayed in the Superior Suite in one of the corner rooms and had a terrific 270 degree view of the cityscape. The furnishings were classy, modern, and comfortable. Round tub, comfortable sofa, two flat-screen TVs, and two restrooms. HUGE walk-in closet, along with shoe-shine polish and two sets of polishing mitts. Although it was very chilly outside of the hotel, both the master bedroom and the living room of the suite had their own thermostats. Heating was not a problem. The whole setup was very comfortable.
I ordered room service and had the Hainan chicken rice. Preparation time was 30 minutes but I asked them to speed it up, and they managed to deliver it to me within 20. The meal was fairly tasty.
I didn't know whether or not the business center was open late in the evening, and still needed to print out my boarding pass for my flight the next day. I contacted guest services, and the Manager, Nick Liang, printed it out and hand-delivered it to my door.
I took advantage of complimentary late check-out. I had told the concierge of my schedule the night before, and so he had already scheduled a cab for me to the airport. On my way out from my room to the elevator bay, the cleaning staff said good morning and good bye, with a smile. The bellboy took my bags and escorted me all the way from the 39th floor to the cab.
Between the handwritten note, thoughtful give-aways, and personable staff and personalized treatment, Hualuxe delivered a very individualized, memorable, and terrific experience.
I highly recommend trying out the Hualuxe brand. [Less]