Staff are amazing. All over the hotel - but especially in Executive lounge. Genuinely nice people. 6 stars for staff.
Rooms excellent really comfortable. Could do with some cushions. Bedrooms and
sitting areas somewhat bleak in colour. Insufficient lighting in bedrooms.
Cleaning staff very good if somewhat forgetful at times. But mention it to the Executive club desk and it was quickly corrected.
Location for us I know has put a lot of people off but it was OK for us - we are early morning people so were never really out late at night.
Pool area poor - shared with sports club but never busy when we were there in January. Changing rooms not particularly nice or CLEAN. Pool was cold and not particularly conducive to swimming - definitely looked at as the poor cousin
Only other real gripe. Was surprised when we were asked to pay for afternoon drinks in Exec lounge. You can have Champagne with breakfast and lots of drinks with canapies in the evening. So why not during afternoon tea. When you arrive they give you complimentary drinks in the lounge in the afternoon but just on the first day. Same with fruit ( although for some reason they gave us another bowl of complimentary fruit on Day 3 which was nice of them).
This attitude towards guests staying more than one night always annoys me. It is my pet hate in all hotels about how differently they treat you on the first night to subsequent nights.
We stayed there for 10 nights. Had I booked 10 individual nights (actually checked at time of booking it would have been EXACTLY the SAME COST as we actually paid so I could have this rant) they would have given us free drinks in the afternoon, free bowls of fruit each day, changed the beds each day, free arrival and leaving gifts each day etc which would have cost them a lot more money. Now I guess none of us would need or want fruit each day in our room (available in exec lounge anyway), don't need all bedding, towels etc changed every day. Don't need arrival and leaving gifts every day Well if they were different maybe!!
But why treat us differently because we book more than 1 nights stay on the subsequent nights.
Had dinner in the hotel on 1 night - It was maybe slightly better OK not as good or as varied as we thought it would be. Pretty basic selection of veg etc. It would be fairer to try the Hotel's restaurants in the summer when they are all open and operating a full menu. So we ate elsewhere each night
The acid test for any hotel we go to is would we go back. In this case it is a definite we will be back and soon.
I know that the hotel has had very mixed reviews on travel websites etc but apart from my comments above especially re pool which is appalling for a 5 star hotel but the staff more than make up for every other comment. Really amazing staff, I cannot emphasise how much they are the hotel's biggest and best asset.
The staff made our stay special!! [Less]