Comfortable new hotel, with all conveniences. Great location and easy in-house parking. Superb breakfast. With all of this, it was astonishing that no basic benefits for the highest IHG tier, Royal
Ambassador Spire Elite, were given. I had 2 separate reservation: one for 25 May, which was followed by another one for 26 and 27 May. I was just offered 600 extra points or a drink voucher. I chose the drink, to find out that I was eligible for only one voucher, although we were 2, and stayed 3 nights under separate reservations (because when I first reserved, there was no room available except for one night, but one week later I cojld book 2 extra nights).
I believe that at least 2 drink vouchers could be offered.
Anyway, the property is great, I shall come back, and I recommend it. Only tier benefits should be clear to staff. [Less]