Top marks all round... Best boutique hotel in Dubai.
All Hotels deserve a review, but some deserve a more detailed review..
Hotel Indigo is the only IHG Indigo in Dubai and is just a year old.. Located just 15mins walk from over 600 shops and
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restaurants in the Dubai Mall, Burj Khalifa and Fountains it sits 20 stories high on the banks of the lagoon at Business Bay… easily accessible by taxi and city bus (with free beach shuttle!). It’s a new build so is like all new buildings in Dubai, a little out of the ordinary in relation to design and architecture. It has large picture windows where we liked to sit and admire the metropolis.. the Bay/Lagoon view is so spectacular that we never closed the curtains at night…
The hotel is very ‘boutique’ and has unique features throughout that leans not only towards artistic design but draws heavily from local cultural influences… Its difficult to describe but at no time did it feel we were in a copycat/generic hotel, but we spent time admiring the unique furniture, fixtures and touches not seen in other hotels. The lobby had a feeling of an upscale but cozy home, with satin sofas, velvet armchairs, designer couches and interesting artworks on the walls with large windows giving soft warm light. Its divided into sections with well spaced out designer couches, chairs and tables… There is also an outside lounge area plush with greenery and a gigantic (8m?) Mural of colourful Mosaic with a cool waterfall..
Check-in was prompt and very friendly… Friendly should be the middle name of this Hotel.. the staff are young, energetic and genuinely warm and facilitating. Special mention to duty manager Mr. Shakhadze, Michelle and Omar for prompt professional attention at all times.
The room (floor 18) had great views of Business Bay through the floor to ceiling windows and everything was fully electronically operated.. (room service/house keeping/DnD/Curtains etc). Beds had top of the range linens and the mattress was so comfortable we had to explore the manufacturer... (its Hypnos).. Best features were the tea/coffee station and the white on white mother of pearl Bathroom and shower…
ON floor 2 there is a large terrace bar and swimming pool, a well equipped temperature cooled gym, a spa and hairdressing salon. There are also separate changing rooms each with a compact steam-room.
Breakfast was served in the main restaurant on the ground floor and had one of the most extensive and healthiest selection we have seen in any 5 star hotel… A large buffet was complimented with a hot buffet plus a made to order menu on each table. With extensive vegetarian, vegan, gluten-free, halal and kosher options on the menu also. Here the staff excelled, they were welcoming, warm and yes, fun… even at an early hour.. Coffee was as strong as you needed!! Served piping hot… but then…. We discovered at the opposite end of the breakfast restaurant… a separate station serving the most deliciously sinful adn decadent pastries, pancakes, waffles and treats that would melt your teeth...
Overall a lovely stay and we have earmarked the ‘exact’ room we want for our next week-long stay… (best room in the hotel which I’m not willing to share the number here!) and at last we have found the ‘perfect’ hotel in Dubai.
Again I say… a hotel is just bricks and mortar and it’s the STAFF that make you want to return.. These are people of passion. Kind hearted, open-minded, fun and curious, they love to give and they love to care, they go above and beyond… and they deserve so very much to be appreciated. For most guests the smiles and service are silently expected, and if something goes wrong they turn on the staff as a scapegoat. In the Indigo, it was great to hear how courteous the guests were but I think this was in response to the friendly and generously warm attitude of the staff. HR deserves praise for selecting a unique team from Check in to Check out and at every level of the hotel. We really look forward to returning. [Less]
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