I was a little disappointed that I couldn't check in on the phone. The reason for this is I didn't have my credit card available as it was in my bag in my boot and I was driving to the hotel from my
appointment in Scotland.
I had to hope you had a room free when I arrived, which you did.
Maybe this situation could be improved?
I fully understand if it was my first stay with you, but I have stayed with you at Brighouse many times. [Less]