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Very enjoyable stay. We had a very early flight to catch, and the alarm call on the television. Was very good. I am a gold member,and have stayed in the Intercontinental and the Crown Plaza in Dubai.[More] Excellent hotel chain and would recommend any IHG hotels world wide.[Less]
This was a quick stop over for a flight the next day. Transportation was easy, reception area was very noisy, the room is looking a little worn. Needed a reservation in the restaurant, went to the[More] bar instead,[Less]
Overall a nice stay
Stayed at this hotel a few times now and overall the standards and service have remained at a decent level.
Score only dropped slightly due to breakfast prices when booking via a Partner Rate.[Less]
Very nice hotel close to Hampton Court Palace
Great find for overnight accommodation while attending a concert at Hampton Court Palace.[Less]
Arrived to be given a free upgrade which was lovely as it was my birthday to a executive suite. The room on arrival was lovely and clean as always with holiday inns went out to the balcony which was[More] set back a bit so you didn't feel like you had such a river riew and the furniture to sit on was plastic which is not very executive!!! Also there was a lot of cobwebs around the balcony. My only other complaint was the sofa was not very comfy in the front room and looked very cheap. We ate in the resturant which had a nice menu and can highly recommend the chicken wings ( there not your ordinary wings ) my steak arrived undercooked yet my other half was perfect both m/r Tey took it back and flashed it and came back perfect. My other half had desert the peanut butter and caramel cheesecake which came out looking stunning but tasted of nothing I've had better from the supermarket. Bed was lovely and comfy. Breakfast was the biggest let down it was very busy and the room is not big enough to cope you felt like was sitting on top of the people next to you . The toaster is placed in not a safe place so when you walk around the back of it to get to the hot food it's incredibly hot and someone could easily lean against it and get burned. My sausages were not hot nor where the mushrooms or tomatoes fried eggs were not runny. When I went to get some fresh fruit and yoghurt it was more like clotted cream so when I mentioned to the waitress that it was very thick and was it atchaly natural yoghurt she abruptly said it's all we've got!!! OK I won't have any then!! I stay in holiday inns a lot and are mostly excellent on everything but this one was a little lacking in areas the resturant was trying to be more upmarket but failing on service warm water bought to table and waited ages to pay as setting up for the breakfast. The room was called executive but really wasn't. Just needs a few tweaks but great location for either kingston Surbiton or hampton court.[Less]
Clean and friendly hotel
Overall a pleasant stay, convenient for Hampton Court
Issue with rowdy guests was not addressed by staff[Less]
Great room and View
By MS 61
The room had a view over the beach and was a lovely size and very comfortable.
It was just disappointing that there were no drawers or shelves in the room to put items of clothing( plenty of[More] hanging space).
Went for a coffee after being out for the evening and they had run out of cups. They managed to find one but the rest of us had to have it cardboard cups. Then they could only find one spoon.[Less]
Very dog friendly in hotel and restaurant
the hotel and restaurant were much more dog friendly than the website led us to believe. The reception and restaurant staff couldn't have been more welcoming and friendly to us and our Golden[More] Retriever. That made a huge difference and enabled us to relax and really enjoy ourselves with wonderful uninterrupted views over the sea. Excellent position and a small park for the dog only 100m away[Less]
holiday inn - brighton
room was very dark and gloomy- possibly due to being on side of hotel. found what appeared to be a intimate personal hair on the duvet as we relaxed on arrival. iron was cheapest possible, no steam[More] facility. wire hung out of air conditioning vent. very noisy as on side of hotel above bin area. room and furniture, very dated and not what i expected[Less]