I have stayed here several times and cannot recommend the hotel highly enough. The front desk staff is welcoming and caring, the cleaning team very thorough, and the breakfast room staff is friendly
On this arrival, the lights went out in our room shortly after we had moved all the luggage into place. The front desk staff changed our room and moved all of our belongings -- this was a great help, as I was with my mother who uses a wheelchair.
The entire team at HI Express Epsom Downs is to be commanded for their care and service. The new breakfast setup is very nice.
I will always stay at this hotel when in the area. [Less]