We stopped here as it's very near the castle, and got a great deal on the room and tickets combined. Our room was very clean and comfortable, and the breakfast area is kept very clean and well run
by the breakfast team. It was a nice touch that the manager mingled with the guests whilst having their breakfasts enquiring whether there overnight stop been a good one, clearly wanting to address any issues that may have arisen. Everybody I heard had enjoyed the stay.
A potential issue with noisy students in rooms directly opposite ours was dealt with swiftly by the manager who spoke to the team leader, after that we never heard a thing.
It's the first time I've come across a manager actually asking for feedback and genuinely wanted to gauge customer satisfaction. This is a very nice touch and it should be adopted as other Holiday Inn express. [Less]