I have stayed here about a dozen times before as location is excellent but...only ever received 1 room upgrade in that time.
Surprise surprise this time no exec rooms available! Receptionist was
very cold and unwelcoming! Was also very rude and patronising to some Chinese guests booking in before me. Had to wait 10 mins at check in.
The standard rooms have been refurbished to a very good standard and the bathroom/shower is great and tastefully done.
Bar staff: Attentive and friendly
Restaurant. It is pot luck if you get hot or luke warm food at the breakfast buffet. First morning was nearly cold, 2nd morning was excellent. Restaurant in the evening: Some of the food is really very good and far better than we expected off the D, B & B Menu This menu is now extended and would totally recommend.
The steak was disappointing though and basically gristle but staff very good at recompense. Excellent staff again in the restaurant particularly Nicola and she should be singled out for praise indeed.
Staff are (all bar 1) lovely and welcoming and a credit to HI.
Please sort your back door out it is a nightmare getting in and out with luggage!!
I will be back :) [Less]