Great staff and great location close to train station
Fantastic staff and hotel stay.
We've stayed at this hotel many times when visiting Newcastle. Never had any issue with room or any aspect of the stay.
All staff are lovely and friendly and nothing is too much trouble.
recent stay, a gentlemen entered the hotel late in the evening. The staff realised he'd come back to the wrong hotel and was a little merry. Even though he was not a guest the staff ensured he could get to the correct hotel and was safe as they explained it was quite a distance and he needed a taxi. [Less]
Wonderful staff, good value
All the staff are tremendous - friendly and helpful. The decor and rooms are very good - large size and entirely fit for purpose. The only challenges are with other guests who slam doors and make
noise in corridors. The evening food menu is rather limited (lack of greens) if you can't go elsewhere (you can order in), but the food is OK and the service timely and friendly. [Less]