Excellent location, friendly staff and comfortable, but in need of a few tweaks.
This hotel is in an excellent location for visiting the Quays and Historic Dockyard, but information about parking is scant and needs to be improved on the web site. Check out the trek from the
shoppers' underground car park to the hotel on a map. Get your ticket validated inside and you don't pay public parking charges. We had a nightmare exit, because of closed roads - not the fault of the hotel. Check the Gunwharf Quays site for traffic warnings before you go, and consult Street View to find out how to get into and away from the car park on a one-way system. Our shower was broken. It was fixed immediately, but housekeeping should have found that before we did. Otherwise, minor blemishes in decoration, a stained toilet and a soulless lounge/reception detract from what could be very good. The entrance is at street level but reception on the first floor, and there is nothing welcoming about the entrance, once you find it. Breakfast is good, quickly replenished, and discounts at very conveniently nearby eating places were a bonus. Beds are comfortable and linen spotless, as I would expect from Holiday Inn. The room was air conditioned, which could be vital when outside is busy and windows need to be shut against noise. It provided good basic accommodation. It just needs someone to take a good, hard look at it, but we would use it again, if in the area. [Less]