The staff, food, pool, room, TV, all were very nice. The primary issue is location. It is hard to get in and out of London from this hotel.
A cab ride is about $50 into the downtown area and
the tube takes about an hour. IF there is a shuttle service offered your week, it is a great find. IF there is not, you feel a bit deserted.
I DID like my stay at the hotel, but the bar closed early and often didn't have enough staff as when our convention group let out it would take an hour to get a first round and then the bar was closing soon after.
The Spa was great and the staff was FANTASTIC. The only reason it isn't 5 stars is, 1. Location. 2. Lack of properly working USB plug ins and adapters and 3. Shortsighted planning by the bar staff. [Less]