Overall Well above average property but with poor sleep quality due to poor bedding system (the hotel combined two single beds together and treated as a King side bed) caused me developed into severe
backache after just a few hours of "rest"; heating air conditioning system malfunction ( the problem was unable to rectify despite 4 attempts by the in house technician); Defect security latch at guest room door.
I was pleased that the hotel GM did reply to my email feedback the next day (even after I have checked out).
Staff, trainee and duty managers at the front reception were extremely helpful and shown warm hospitality, commendable.
In short, this is a well managed property despite it does not have a grand lobby and reception (most of the Crown Plaza properties in Asia have very grand lobby and MICE facilities with several F [Less]