I have stopped at this hotel on several occasions before, thankfully all have been when there isn't anything happening at the arena or stadium so its not been too busy. The location is good and its
nice that they have plenty of car parking spaces, something you don't always get in London. Just watch the height of your car, I dive a Volvo XC60 and was just able to squeeze under the low ceiling with a matter of inches to spare.
The hotel is good and breakfast is nice with plenty of space to sit. Having a pool on site is also a nice touch and the kids particularly enjoy it. It's not the biggest but having a separate shallow one for the kids is a well designed feature, just watch the steps getting down to the pool from the changing rooms as they are quite steep.
On checkout day there was a slight problem as there was no hot water in the rooms as they were repairing the hot water system. We hadn't been told so I only found out when I was half way through a shower, certainly one way to wake you up! I phoned reception and I was advised hot water was still available in the gym, they apologised for not getting a message to me and waived the car parking fee by means of compensation, a nice touch I might add.
Overall a good hotel in a nice location, I would go back again (I think this was actually my 8th visit!). [Less]