Return visit just as good as first visit
Travelled with our dog Zoe and it's wonderful to be able to stay in such a good hotel at a reasonable price. We stayed here previously with a dog and were pleased that the excellent standard had been
maintained. The complimentary breakfast was very good considering other hotels of this type charge extra. The only problem was the tiled entrance floor which was very slippery for doggy paws and the staff told us other dogs had found this a problem. Finally all the staff were friendly helpful and efficient. [Less]
Welcoming, great service.
Simple booking process, welcoming staff. Fast check-out. Comfortable beds, dark quiet room.
Bathroom could be cleaner but otherwise has everything you need at a reasonable price.
Exceptional customer service
We were attending a function and therefore needed early access to our room. This was taken care of by an exceptionally pleasant, polite young man on reception. He arranged for us to be in our room
within 30 minutes of arrival (whilst offering us coffee while we waited).
Chamber maid was helpful with a difficult key card and the Receptionist assisted with directions on the day of departure.
We use numerous hotels during the course of the year but do not usually find that we can compliment the staff to the extent that we have with this hotel.
First class staff makes such a difference and certainly plays a part in whether or not you use that chain again. [Less]