I booked 3 nights using the 'February flash sale' rate, and got a really great rate for all 3 nights. I booked as soon as the sale started and was only expecting a standard room, which reflected in
the price paid.
The trip to London was to celebrate our wedding anniversary, and I mentioned this in the booking notes.
The hotel staff recognised my 'spire' status and upgraded us to a lovely exec room, with robes, slippers, complimentary soft drinks etc and views of the London skyline. The management even arranged for a bottle of complimentary bottle of Champagne to be bought up to our room just after we had checked in. We were absolutely blown away by the level of care and fantastic level of service we received. Truly exceptional!!
The decor in the room is very tasteful, lovely comfy beds, beautiful quality linens. Magazines on the coffee table are also a lovely personal touch.
I can tell that the management of this hotel really care about the guests, and certainly go the extra mile, the reception and bar staff are very polite and courteous, and are great ambassadors for the brand.
Finally, I must mention the cleanliness of the bedroom, SPOTLESS!! I spilled water on the bathroom floor ,and expected that the white towel I used to wipe it up would be a little 'gruffty' when I had wiped the floor, but absolutely NOT, the room servicing staff also do a fantastic job.
Highly recommended! [Less]