Arrived at the hotel 2:30 (30 minutes early) and was immediately informed by the front desk that it was not prior to the 3 p.m. guaranteed check in.
Was not acknowledged as a Platinum Elite member
by the staff.
The manager did go check to see if the room was ready.
Did not use the pool since it was down for maintenance.
The room was clean and the bed was comfortable.
Due to the hotel being full, staff appeared to have struggled keeping the breakfast area stocks.
Had no issues with the check out process. [Less]