As a proud public radio nerd, my daily commutes always include lovely segments with my local NPR station. Recently, a guest on one of my favorite shows discussed the dangers associated
with review websites like Yelp and he instead encouraged those who have had both extremely pleasant and extremely unpleasant experiences to contact the restaurant directly. This is the purpose of my review.
Last weekend, I stayed at the beautiful resort in Cathedral City and while my overall experience was good, there were a few things that didn't make it great--
First, the room phone did not work. This is frustrating as I had to call Guest Services a few times with inquires or requests. As a result of having a dysfunctional room phone, I used my cell phone which I desperately wanted to stay away from during my getaway/unplugged weekend. This wasn't a major concern for me though it was a slight inconvenience.
Second, I understand the business practice behind not having daily housekeeping (keeps the prices low--I love it) but I do think we should have fresh towels. I made a request for some (using, again, my cell phone) but unfortunately, they never came up. I had to wait for the housekeepers to walk by and ask them for a fresh set. At home, I use my towels once a day (morning rituals and evening showers) and wash them all during the weekend. Maybe this isn't a common practice with other guests but it became an annoying set-back for me.
Third, the check-in line took way too long (seriously like 20 minutes before I got to the counter). The two guest relations representatives were suburb and working as fast as they could but the delay made for a bit of an tempered start to what was supposed to be a relaxing weekend. Not sure what can be done about this but definitely hope there's some sort of solution in the future.
Overall, I enjoyed my stay. The staff were friendly, the breakfast was delicious, and the pool was clean and at the perfect temperature. [Less]